This topic will be presented by Jay Jeffreys and Rusty Steele from Schneider Electric
There are 3 major aspects to delivering complete business process solutions in the MES space (or any complex software domain, for that matter):
reating and supporting the software product itself, and staying in business while doing so,
 matching and managing local market and commercial requirements against what a vendor can deliver, and staying in business while doing so, and
 creating and delivering individual business process solutions for specific customer needs – and staying in business while doing that!
And it seems that a person or organization can be good at one or two of those things – but very seldom all three! So I think we ought to address in general  the business of software,  the business of software distribution, and  the business of system integration.
About Schneider Electric
As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in energy and infrastructure, industrial process control and SCADA/MES, building automation, and data centers/networks, as well as a broad presence in residential applications. Focused on making energy safe, reliable, and efficient, the company’s 100,000 plus employees achieved sales of more than 15.8 billion euros in 2009, through an active commitment to help individuals and organizations “Make the most of their energy”.
About Jay Jeffreys and Rusty Steele
Jay is the Channel Program Manager for the Citect business unit of Schneider Electric. Rusty is the MES Business Manager at Schneider Electric. He has 22 years experience in marketing and sales of automation products/services to utility and industrial markets. For more information on Schneider Electric visit http://www.schneider-electric.com.