2013 Summit Keynote: M2M – Service Before Your Customer Sees It Coming

The 8th Annual ISA Marketing & Sales Summit is pleased to announce this year’s keynote presentation on Thursday, September 12, 2013, 8:30am…

M2M: Service Before Your Customer Sees It Coming

Thursday, September 12, 2013, 8:30am

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SPEAKER: Peggy Smedley, Editorial Director, Connected World, and President, Specialty Publishing

M2M_NetworkCustomer engagement has changed. As such, becoming customer focused is imperative to repeat business and a lasting message in the market. Enter M2M and the Internet of Things. How can these devices and technologies revamp, reinvent, and reinvigorate the way we operate? Peggy Smedley, editorial director of Connected World magazine, leads us down a path where being connected means servicing your customers’ needs before they realize it’s necessary.

About Peggy Smedley

peggy_smedleyPeggy Smedley is an internationally known speaker and highly respected personality in the media world, educating businesses and consumers on the latest technological advances shaping everyday lives. An outspoken advocate and supporter of connected devices and M2M technology, Peggy is the quick-witted host of The Peggy Smedley Show, the editorial director of Connected World magazine and its sister publication Constructech, as well as the President of Specialty Publishing Co.

Based in the Chicago area, Peggy is a renowned author and an award-winning editor, having earned numerous honors for editorial excellence. She has also been a guest on television business and news programs and has been a voice on many national commercially syndicated radio shows.